- Please do not re-register if you have forgotten your username or password. Click here then select "Forgot Username or Password?", or send an email to patsite@bidmc.harvard.edu for assistance, and include your name, date of birth and daytime phone number.

- If you have been seen for services at BIDMC but don’t have a BIDMC PCP or specialist, or if you need assistance registering for PatientSite, please email patsite@bidmc.harvard.edu and include your name, date of birth and daytime phone number. We will help you register over the phone as soon as we are able to.